About the client
Efecte is the European alternative in Service Management. The use cases for Efecte's solutions range from IT service management (ITSM) and ticketing to improving employee experiences, business workflows, and customer service.
Problem
Efecte’s Self-Service portal is used by many enterprise tenants with different processes. Over time, key journeys like ticket creation, search, and approvals felt inconsistent and occasionally slow. Consultants also needed smoother tools for tenant configuration, and a major German customer required performance validation without risking production.
Approach
We focused on the everyday journeys first. Together with Efecte we aligned shared UI patterns, trimmed slow paths, and tightened API interactions. We introduced small, reliable tools that reduce manual steps for consultants and kept a lightweight marketing tool separate from the core product. For the German customer, we designed safe, production-like load tests and turned findings into targeted fixes.
Outcomes
Noticeably faster Self-Service flows for tickets, search, and approvals
More consistent UI across tenants and fewer edge-case errors
Consultants configure tenants with fewer manual steps and clearer validation
Performance headroom demonstrated for an enterprise production environment
Separate marketing tool delivered without adding weight to the core platform
Project overview
Partnership Goal
Elevate the Self-Service experience, equip consultants with practical tooling, and prove enterprise-grade performance - without disrupting daily operations.
Context & goals
A widely used portal needs to feel fast, clear, and predictable.
Efecte’s customers span multiple industries and regions. The aim was to smooth out the core journeys users repeat daily, reduce support friction for common tasks, and validate performance for a key enterprise tenant - all while keeping releases low-risk.
What we delivered
Incremental improvements where they matter most.
We standardised UI patterns in Self-Service, removed avoidable round trips, and tuned high-traffic endpoints. Consultants gained small utilities that make configuration safer and faster. A lightweight marketing tool was built as a separate piece so campaigns could move quickly without touching the core product.
For the German customer, we ran realistic, safe load tests and used the data to address a handful of hot paths before re-testing.
Impact
A calmer portal and greater confidence at scale.
Users experience quicker page loads and more consistent behaviour across tenants. Consultants spend less time on repetitive setup. And with measured performance gains in hand, Efecte can commit to enterprise expectations with confidence.
“Polar Night Software has been instrumental in our success. Their expertise in software development has helped us scale our operations and deliver exceptional value to our clients.”
How our team turned ideas into a working, scalable solution
What we worked on
Services
Technologies
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